Who We Are
Our website address is: https://www.fytopower.com. FytoPower (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process your information in connection with our website and services.
What Personal Data We Collect and Why We Collect It
Information You Provide Directly
We collect information you voluntarily provide, including:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment card information (processed securely through our PCI-compliant payment processor—we do not store complete card data on our servers)
- Customer service inquiries and correspondence
- Account registration and profile information
- Product reviews, ratings, and feedback
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on site
- Referring website information
- Cookies and similar tracking technologies
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How We Use Your Information
We use the information we collect to:
- Process orders and deliver products
- Send order confirmations and shipping updates
- Respond to customer inquiries and provide customer service
- Improve website functionality and user experience
- Send marketing communications (with your consent)
- Prevent fraud and enhance security
- Comply with legal obligations
- Analyze website traffic and user behavior
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.
Payment Information and PCI Compliance
FytoPower does not directly store complete credit card information on our servers. All payment processing is handled by our PCI DSS-compliant third-party payment processors. Your payment card data is encrypted during transmission and handled according to Payment Card Industry Data Security Standard (PCI DSS) requirements. We only retain the information necessary to process your order and prevent fraud.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
We do not sell your personal data. We may share information with:
- Payment processors and financial institutions
- Shipping and fulfillment partners
- Customer service providers
- Legal authorities when required by law
- Business successors in case of merger or acquisition
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We retain order and transaction data for as long as necessary to process orders, handle returns and refunds, comply with legal requirements, and prevent fraud. Payment information is retained only as long as necessary for transaction processing and dispute resolution.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You also have the right to:
- Correct inaccurate information
- Opt-out of marketing communications
- Request data portability
- Lodge a complaint with your data protection authority
California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You may request to know what personal information is collected, used, and shared. You also have the right to delete personal information and opt-out of the sale or sharing of your data. To submit a CCPA request, contact us at privacy@fytopower.com with “CCPA Request” in the subject line. We will respond within 45 days.
Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child’s account if applicable.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and maintain the confidentiality of your account information. If you suspect unauthorized access to your account, contact us immediately.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States, which may have different data protection laws than your country of residence.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing your information.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by updating the “Last Updated” date at the top of this page and, when required, by obtaining your consent.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
FytoPower
Email: concierge at fytopower dot com
Last Updated: January 2026